These Terms represent an agreement entered into between you and the Company concerning the use by you of the App and the App Services. These Terms may be amended or supplemented from time to time by the Company at its sole discretion, by posting revisions or revised Terms through or on the App. Your continued use of the App and/or App Services following the posting of any changes or modifications to the Terms will constitute your acceptance of such changes, modifications, supplements or of such modified Terms. (“App Services” means any of the Internet-based, mobile based, interactive information services, content, or interactive tools that may be provided by the Company at the Company’s sole discretion, and that may be used or accessible by means of the App, including without limitation the enabling of persons seeking transportation services to be matched with third party transportation providers, drivers and vehicle operators.)
In consideration of your undertaking to comply with these Terms, the Company hereby grants to you a limited, non-exclusive, non-transferable, non-sub licensable, non-assignable, terminable and revocable licence to download, install, access and use the App and/or the App Services provided therein (the “Licence”), provided that your access and use of the same is strictly in accordance with these Terms. For the avoidance of doubt, the Application is licensed, not sold, to you by the Company pursuant and subject to these Terms. The Company reserves all rights not expressly granted to you herein.
The App Services and the Application are offered to you in the English language.
4.1 This App is only available to you if you are at least eighteen (18) years of age. By opening an account and/or using the App, you represent that you are at least eighteen (18) years of age. By using the App and/or the App Services, you further represent and warrant that you have the right, authority and capacity to use the App and/or the App Services and to abide by these Terms.
4.2 Prior to using the App, you are required to set up an account through the App or such other means as may be offered by the Company from time to time. You acknowledge and agree that you are responsible for maintaining the confidentiality, safekeeping and security of your account information, and you shall notify the Company immediately of any unauthorised use of your account information.
4.3 Without prejudice to the foregoing, you shall be solely liable and responsible for any activity conducted using your account information, unless you have notified the Company in writing of the closure or misuse of your account and the Company has received such notification.
5.1 You acknowledge and agree that you are responsible for any and all information and content that you upload on the App, and you hereby grant to the Company a worldwide, transferable and sub- licensable right to use, copy, modify, distribute, publish, and process, information and content that you provide through our App Services, without any further notice and / or compensation to you or others.
5.2 In using the App, you acknowledge and agree that:
5.3 You acknowledge and agree that any data that you submit through the Application or in using the App Services may be stored by the Company and/or its service providers in Singapore or outside of Singapore.
6.4 You may also withdraw your consent to the collection, use and disclosure of your personal data for the purposes set out above at any time by giving writing in notice to the address set out below in Clause 21. However, please note that if you withdraw such consent, the Company may not be able to continue providing you with the use of the Application and/or the App Services, and you hereby acknowledge and agree to accept any such consequences of your withdrawal of your consent.
7.1 The Company is a technology company that does not provide transportation services, and the Company is not a transportation service provider. It is up to the Service Provider to offer and provide transportation services to you, and it is up to you to accept such transportation services. The service of the Company is to enable you to be matched with such Service Providers, but it does not, nor is it intended to, provide transportation services or any act that can be construed in any way as an act of a transportation service provider. The Company is neither responsible nor liable for the acts and/or omissions of any Service Provider.
7.2 You acknowledge that the Company is merely a provider of the Application and that your relationship with the Company is merely that of a user of the Application as set out in these Terms. Under no circumstances would your use of the Application or your receipt of the App Services through the use of the Application (including where the Company is facilitating payment of monies to you from another user) constitute the Company as your employer.
8.1 You should be aware that your network provider may charge you both for access to its connection services and for the duration of your mobile phone’s connection while accessing the App Services and/or using the Application (these charges may include without limitation GPRS or Circuit Switch Data charges). You are solely responsible for these costs and the costs of any other third party associated with your receiving the App Services and/or using the Application.
8.2 The Company reserves its right to impose charges for your use of the Application and/or App Services, including but not limited to the charges set out in Clause 9. Such charges may include compensation that the Company may choose to provide another user or Service Provider for your failure to adhere to a booking after the passage of a certain amount of time, with such amounts and times to be determined at the reasonable discretion of the Company. In particular, cancellation charges may be applicable as follows:
For more information, please refer to the customer FAQs at http://fiv.sg/faqs.html.
8.3 Without prejudice to any other right of the Company herein, the Company has the right to immediately withdraw and terminate the Licence (including the App Services) should you fail to pay such charges stated in clause 8.2.
9.1 You understand that your use of the App Services may result in charges to you for the services or goods you receive from other users. The Company charges by a block rate of S$35 per hour. A one-time midnight surcharge of S$35 per trip will also be applicable from 11.30 pm to 6.30. The Company may alter these service fees at any time without prior notice to you. For the avoidance of doubt, once you have completed a given journey in which you and the Service Provider have agreed a transaction through the App, you are required to make payment in full and your payment will be deducted automatically.
9.2 Payment of such charges will be done through the App, using the mode of payment designated by you in your user account. If you choose to pay for the App Services by credit card or debit card, you will need to register a valid credit or debit card which belongs to you (or if it belongs to another person, you hereby warrant that you have obtained their consent to use the credit or debit card for payment of the App Services) in accordance with the instructions within the App. You agree that the Company may verify and authorise your credit or debit card details when you first register the card and when you use the App Services. If your credit or debit card is invalid, unauthorised, or suspended, your access to and usage of the App and/or the App Services may be suspended or cancelled immediately without notice. You hereby authorise OTSAW (or its designee) to charge the applicable fees and charges for use of the App Services to your credit or debit card.
9.3 All payments made will be inclusive of applicable taxes where required by law, and are final and non-refundable.
Your subscription to the App Services commences on the date you are able to receive the App Services, provided always that the Company reserves the right to determine the start date of the App Services, and that the Company may refuse to provide the App Services or refuse commencement of the App Services, without having to assign any reason for such refusal and without being liable to you for any compensation whatsoever.
You may uninstall the Application at any time if you desire to stop receiving the App Services or use of the Application.
Documentation: Please note that all pricing and terms and conditions provided by FIV is a property of FIV under the support of OTSAW Digital; it should not be used or disclosed to a foreign or third-party without prior consent of the company. All information given in any literature produced by or on behalf of the company is to provide customers with convenience and satisfaction with our services. This terms and conditions will prevail over whichever contradicting terms in the previous terms and conditions
Premium Customers: All prices quoted are inclusive of applicable duties (includes GST). Premium customers will be guaranteed a driver to reach the required location within an hour from time of request within Monday to Friday, 0900hours to 1800hours only for both instant booking and advance booking. With a choice to input up to 3 cars you are entitled to invite up to 3 referrals to use your account (Highest premium plan). Saturday and Sunday bookings must be done on weekdays, 0900hours to 1800hours. Service will be provided 24 hours.
Pricing: Cost per trip is fixed at $30 per hour per trip. Standardized midnight fee is capped at $25 per trip from 2330hours to 0630hours. With 1 car on account, $500 per month with two users on account. With 2 cars on account, $750 per month with 3 users on account. With 3 cars on account (maximum), $750 per month with 3 users on account.
Payment terms: Membership fee(s) will be charged monthly through the registered credit card. At the end of every trip, there will be a charge of $30 per hour to the registered credit or debit card. Please note that we will charge a full hour amount should there be any part thereof hour used.
Access charges: For instant booking, a S$30 charge will be imposed if there is a no show or a cancellation of an accepted booking after the expiry of a 10 minutes grace period from the acceptance of the booking. For advance booking, a S$30 charge will be imposed if there is a no show or a cancellation of an accepted booking after the expiry of a grace period of 4 hours from the acceptance of the booking.
For more information, please refer to the customer FAQs at
13.1 You acknowledge that the Company or third parties own all rights, title and interest in and to the Application and technology comprised in the App Services, including without limitation software and portions thereof and all Intellectual Property Rights, and you shall not do or permit any act which is directly or indirectly likely to prejudice the rights, title or interest of the said rightful owner(s) in and to any of the aforesaid. “Intellectual Property Rights” means any and all rights existing from time to time (both current and future) under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide, or capable of protection in any relevant country in the world.
13.2 Unless otherwise expressly permitted by mandatory applicable law, you agree not to modify, adapt, translate, prepare derivative works from, or decompile, reverse engineer, disassemble or otherwise attempt to derive source code from, the Application. You shall not rent, lease, lend, sell, redistribute or sub-license, the Application. Without prejudice to the generality of the foregoing, you shall not use in any way and shall not reproduce any trademarks that are associated with the Application or App Service or that you have sight of when using the App Services, without the prior written consent of the Company.
13.3 You also agree to not remove, obscure, or alter the Company’s or any third party’s copyright notice, trademarks, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Application.
14.1 You acknowledge and agree that the Application and the App Services are provided on an “as is” basis, and to the maximum extent permitted by law, the Company disclaims all warranties and makes no warranty of any kind, whether express or implied (statutory or otherwise), including but not limited to warranties on the merchantability, sufficiency, quality and fitness for a particular purpose of the Application and/or the App Services. The Company further makes no warranty that the Application and App Services do not infringe the rights (including Intellectual Property Rights) of any party. You wholly assume all risks in your use of the Application and receipt/use of the App Services. Without limiting the generality of the foregoing, the Company does not warrant and excludes all liability in respect of :
14.2 You acknowledge that the use of the App Services presents the possibility of human and machine errors, inaccuracies, omissions, delays, and losses, including the inadvertent loss of data which may give rise to loss or damage suffered by you, and you agree and undertake that you shall not hold the Company liable in any way whatsoever for the said loss or damage.
14.3 The Company assumes no responsibility for the activities or conduct of other users of the Application. For the avoidance of doubt, you acknowledge and agree that the Application is only a platform for the purposes of matching drivers and passengers and facilitating the transactions between drivers and passengers. You understand that the quality of the third party transportation services scheduled through the App and provided to you by the Service Provider is entirely the responsibility of the Service Provider. You therefore agree that OTSAW will not be responsible for any loss, damage, costs or expenses that you may suffer or incur as a result of as a result of any activities or conduct of other drivers and/or passengers, including any damage to your vehicle, or any loss of theft of personal belongings left in your vehicle. You acknowledge and agree that the entire risk arising out of your use of any third party transportation services provided through the App Services remains solely and absolutely with you and you shall have no recourse whatsoever to the Company.
14.4 To the maximum extent permitted by law, you agree that the Company shall not be liable to you in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, for any indirect, consequential, collateral, special or incidental loss or damage suffered or incurred by you in connection with the App Services or the Application, whether during or after the termination of the Licence. For the purposes of this clause, indirect or consequential loss or damage includes, without limitation, loss of existing or anticipated revenue or profits, anticipated savings or business, loss of data or goodwill, business interruption, loss of use or value of any equipment including software, claims of third parties, and all associated and incidental costs and expenses.
14.5 Where the Company’s liability is not expressly excluded under these Terms or under any applicable law, the Company’s liability to you in contract, tort (including negligence) or otherwise whosoever and whatever the cause thereof, arising by reason of or in connection with these Terms, the Application and/or the App Services, shall be limited to the aggregate amount of all amounts actually paid by and/or due from you in utilising the App Services during the event giving rise to such claims.
14.6 Notwithstanding anything that may be to the contrary, no action may be brought by you against the Company, under these Terms or related to the App Services or the Application, more than one (1) year after the cause of action arose. For the avoidance of doubt, this limitation shall not apply to claims by the Company against you.
14.7 The Company retains absolute discretion in determining whether or not to provide maintenance and support services for the Application, and if so, the type of maintenance and support services.
14.8 Nothing in the contents of the Application shall be considered an endorsement, representation or warranty of or by the Company with respect to any third party or any third party's content, products, services or otherwise. Without limiting the generality of the foregoing, the foregoing applies to any paid advertising content, as well as links that may be provided in the Application to third party websites or applications. Such links (if any) are provided solely as a convenience to you. You use such links to access third party content, websites or applications at your own risk. The Company makes no representations or guarantees regarding the availability or content (including its truthfulness, accuracy, completeness, timeliness or reliability) of such third party content, websites or applications in respect of which links have been provided in the Application, nor with regard to broken links.
14.9 Your dealings with any advertisers in the Application are solely between you and such advertisers. You agree that the Company will not be responsible for any loss, damage, costs or expenses that you may suffer or incur as a result of any such dealings or otherwise arising from the presence of such advertisers in the Application.
14.10 The provisions of this clause 13 notwithstanding, the Company does not exclude its liability for death or personal injury caused from its negligence, or the negligence of its employees or agents, except that for the avoidance of doubt, the Company shall not be liable for any death or personal injury caused by or arising from the negligence of other users of the Application.
15.1 The Company may amend all or part of the App Services including the contents therein at any time.
15.2 The Company has the right to, and you acknowledge that the Company can, withdraw any information, data or content forming a part of the App Services, or immediately suspend, withdraw or terminate the Licence (including the App Services entirely) and/or terminate these Terms, at any time, without liability and without notice to you, for any or no reason whatsoever. You shall not hold the Company liable in any way whatsoever for any of the aforesaid. Without limiting the generality of the foregoing, in the event that any information provided by you is inaccurate, in breach of any laws or contains indecent elements, the Company has the right to instantly terminate your account and membership without notice and take all such action as it considers appropriate, desirable or necessary including but not limited to taking legal actions against such user.
You understand and acknowledge that the transmission of information through telecommunications channels is unpredictable in nature and depends on, amongst other issues inter alia, (i) third party telecommunications operators, and (ii) the proper maintenance of your receiving equipment. The Company gives no guarantee of the continued availability and quality of reception of the App Services and/or the Application.
The App Services may be interrupted, in whole or in part, in a case of force majeure (being events outside the control of either you or the Company) or during periods of maintenance or for any other reason whatsoever. Without prejudice to clause 13, the Company and its related corporations cannot be held liable for any loss or damages caused directly or indirectly by the interruption of all or part of the App Services in the case of force majeure or for any other reason, nor loss of profits, contracts, reputation, nor for any consequential loss of any kind. For the avoidance of doubt, the Company does not exclude its liability for death or personal injury caused from its negligence, or the negligence of its employees or agents.
18.1 The rights to use the App Services and the Application are personal to you, and you may not transfer or assign to a third party any of your rights and obligations as defined in these Terms or any other document constituting this agreement unless you have obtained the prior written consent of the Company to do so.
18.2 You agree to indemnify, defend and hold the Company, its related corporations, including their respective successors, assigns, employees, officers, harmless from and against all claims, demands, actions, losses, damages, costs and expenses (including legal fees), arising out of and in connection with your breach of these Terms, your use of the Application, your receipt or use of the App Services, your dealings with the Service Providers, your failure to obtain the requisite insurance in relation to the operation of your vehicle by a Service Provider to complete any given journey as agreed through the App, and/or your failure to comply with any applicable law or regulation.
19.1 The scope of these Terms covers the territory of Singapore. These Terms are governed by and shall be construed in accordance with the laws of Singapore.
19.2 Any dispute arising from or in connection with this Agreement, including but not limited to any question regarding its existence, validity, interpretation or termination and any dispute between the driver and a user, shall be conclusively resolved in the following manner:
19.3 The seat of arbitration shall be in Singapore and all arbitration proceedings shall be conducted in the English language.
19.4 Any decision or award of arbitration shall be final and binding upon the Parties.
These Terms contain the entire agreement between you and the Company with respect to use of the App, and shall supersede all previous communications (whether written, oral or otherwise), discussions or letters relating to the same.
If any term or provision contained herein shall in whole or in part be held by the competent court to any extent to be illegal or unenforceable under applicable law, that term or provision or part shall to that extent be deemed not to form part of these Terms and the enforceability of the remainder of these Terms shall not be affected.
You may contact the Company at :
Company name : OTSAW Digital Pte. Ltd.
Address : 12 Kaki Bukit View Singapore 415948
Email : email@example.com
22.2 Any notice that the Company intends to give to you may be carried out by sending such notice to you through the Application or to any contact information you may have provided the Company with through the Application or otherwise. You are deemed to have received notice of the same upon the Company sending such notice to you through the Application or to any contact information you may have provided the Company with through the Application or otherwise.
23.1 If the Application has been downloaded from Google Play, you agree to comply with any applicable terms and conditions of the same, as may be amended from time to time, including but not limited to the “Google Play Terms of Service” which can be found at:
23.2 You also agree that you will not use the Application in any way that would result in or cause the Application and/or the Company to be in violation of any terms and conditions applicable to developers and applications on Google Play, as may be amended from time to time, including but not limited to the “Google Play Developer Programme Policies” and the “Google Play Developer Distribution Agreement” which can be found at:
24.1 If the Application has been downloaded from the Apple Store or iTunes, you agree to comply with any applicable terms and conditions of the same, as may be amended from time to time, including but not limited to the “iTunes Store Terms and Conditions” which can be found at:
24.2 You also agree that you will not use the Application in any way that would result in or cause the Application and/or the Company to be in violation of any terms and conditions applicable to developers and applications on the Apple Store or iTunes, as may be amended from time to time, including but not limited to the “App Store Review Guidelines” and the “Instructions for Minimum Terms of Developer’s End-User License Agreement” which can be found at: